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Consumer Warranty & Guidelines
Earthquake warrants the original purchaser that all Factory Sealed - Bent speaker frame, broken speaker connectors, holes in speaker
New Audio Products be free from defects in material and workmanship, under cone, surround & dust cap, burnt speaker voice coil.
normal and proper use, for a period of five (5) years from the date of purchase - Fading, deterioration of speaker components & finish due to improper
(as shown on the original bill of sale with serial number affixed/written on it). The exposure to elements.
five (5) years warranty period is valid only if the product is properly installed by - Bent amplifier casing, damaged finish on the casing due to abuse,
an Earthquake authorized party, and the warranty registration card is properly misuse, or improper use of cleaning material.
filled out and sent to Earthquake Sound Corporation. If the product is installed - Burnt tracers on PCB.
by a non-authorized party, a ninety (90) days warranty period applies. - Product/part damaged due to poor packaging or abusive shipping
conditions.
(A) Five (5) years limited warranty plan coverage guidelines: - Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly
- First year: Earthquake pays for labor, parts, and ground freight (only in filled & returned to Earthquake with a copy of the sales invoice.
US mainland, not including Alaska and Hawaii) back to customer.
- Second year: Earthquake pays for labor and parts only, customer must (E) Service Request:
pay freight both ways.
- Third, fourth & fifth year: Earthquake pays labor only. Customer must To receive product/s service, contact Earthquake service department
pay for parts and freight both ways. at (510) 732-1000 and request an RMA number (Return Material Authorization),
items shipped without a valid RMA number will be refused. Make sure you
(B) Warning: provide us with your complete/correct shipping address, a valid phone number,
and a brief description of the problem you are experiencing with the product. In
Products (sent for repair) that are tested by Earthquake technicians most cases, our technicians might be able to resolve the problem over the
and deemed to have no problem, will not be covered by the five (5) years limited phone, thus eliminating the need to ship the product.
warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing
rates) plus shipping charges back to customer. (F) Shipping Instructions:
(C) Earthquake agrees to repair or replace - at our option - all such defective Product/s must be packaged in its original protective box/s to minimize
products/parts subject to the following provisions: transport damage. Shipper claims regarding items damaged in transit must be
presented to carrier. Earthquake Sound Corporation reserves the right to refuse
- Defective products/parts have not been altered or repaired by other product improperly packed. Original purchase receipt must accompany product
than an Earthquake factory approved technician. returned for service. We encourage you to include with the package a written
- Products/parts are not subjected to negligence, misuse, improper use, description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc
or accident, damaged by improper line voltage, used with incompatible Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for
products, or have its serial number or any part of it altered, defaced or the cost of shipping the product to Earthquake Sound Corporation.
removed, or have been used in any way that is contrary to Earthquake's
written instructions. (G) Disputes Resolution:
(D) Warranty Limitations: All disputes - between clients and Earthquake Sound Corporation -
resulting from the five (5) years limited warranty policy must be resolved
Earthquake warranty does not cover products that have been modified or according to the laws & regulations of the county of Alameda -California.
abused. Including but not limited to the following:
- Damages to speaker cabinet and cabinet finish due to misuse, abuse,
use of improper use of cleaning materials/methods.
XJ-600R Subwoofer Power Amplifier