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Five (5) Years Limited Warranty.
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free from defects in
material and workmanship, under normal and proper use, for a period of five (5) years from the date of purchase (as shown on
the original bill of sale with serial number affixed/written on it). The five (5) years warranty period is valid only if the product
is properly installed by an Earthquake authorized party, and the warranty registration card is properly filled out and sent to
Earthquake Sound Corporation. If the product is installed by a non-authorized party, a ninety (90) days warranty period
applies.
(A) Five (5) years limited warranty plan coverage guidelines:
- First year: Earthquake pays for labor, parts, and ground freight (only in US mainland, not including Alaska and
Hawaii) back to customer.
- Second year: Earthquake pays for labor and parts only, customer must pay freight both ways.
- Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem, will not be
covered by the five (5) years limited warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing rates)
plus shipping charges back to customer.
(C) Earthquake agrees to repair or replace - at our option - all such defective products/parts subject to the following
provisions:
- Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
- Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line voltage,
used with incompatible products, or have its serial number or any part of it altered, defaced or removed, or have been
used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused. Including but not limited to the following:
- Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper use of cleaning
materials/methods.
- Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker voice coil.
- Fading, deterioration of speaker components & finish due to improper exposure to elements.
- Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of cleaning material.
- Burnt tracers on PCB.
- Product/part damaged due to poor packaging or abusive shipping conditions.
- Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy
of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake service department at (510) 732-1000 and request an RMA number
(Return Material Authorization), items shipped without a valid RMA number will be refused. Make sure you provide us with
your complete/correct shipping address, a valid phone number, and a brief description of the problem you are experiencing
with the product. In most cases, our technicians might be able to resolve the problem over the phone, thus eliminating the
need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective boxe/s to minimize transport damage. Shipper claims regarding
items damaged in transit must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse product
improperly packed. Original bill of sale must accompany product returned for service. We encourage you to include with the
package a written description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc Cone Avenue, Hayward, CA
94545. Ph (510) 732-1000. You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the five (5) years limited warranty
policy must be resolved according to the laws & regulations of the county of Alameda -California.