Filter
Top Products
Five Years Limited Warranty
Five (5) year limited warranty:
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free from defects in
material and workmanship under normal and proper use for a period of five (5) years from the date of purchase (as shown on
the original bill of sale with serial number affixed/written on it). The five (5) year warranty period is valid only if an authorized
Earthquake dealer properly installs the product and the warranty registration card is properly filled out and sent to Earthquake
Sound Corporation. If a non-authorized party installs the product a ninety (90) day warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
• First year: Earthquake pays for labor, parts, and return ground freight (only in US mainland, not including Alaska,
Hawaii and Puerto Rico).
• Second year: Earthquake pays for labor and parts only, customer must pay freight both ways.
• Third, fourth & fifth year: Earthquake pays for labor only. Customer must pay for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem(s) will not be
covered by the five (5) year limited warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing
rates) plus shipping charges back to customer.
(C) Earthquake will repair or replace - at our option - all defective products/parts subject to the following
provisions:
• Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line voltage,
used with incompatible products, or have its serial number or any part of it altered, defaced or removed, or have been
used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused. Including but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper use of cleaning
materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker voice coil.
• Fading, deterioration of speaker components & finish due to improper exposure to elements.
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of cleaning material.
• Burnt traces on PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled out & returned to Earthquake with a
copy of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake's service department at (510) 732-1000 and request an RMA
number (Return Material Authorization); items shipped without a valid RMA number will be refused. Make sure you provide us
with your complete/correct shipping address, a valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able to resolve the problem over the phone, thus
eliminating the need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective box(s) to minimize transport damage. Shipping claims
regarding items damaged in transit must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse
any products improperly packed. Original bill of sale must accompany product returned for service. We encourage you to
include with the package a written description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc Cone
Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the five (5) years limited
warranty policy must be resolved according to the laws & regulations of the county of Alameda -California.
7