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Warranty Information / Warranty
Wiring Configurations
Warranty
Mounting Assembly
EQ-4000PXi Panel Overview
EQ-7000PXi Panel Overview
EQ-4000PXi Specifications
EQ-7000PXi Specifications
Input Gain Settings
Care and Maintenance
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(C) Earthquake will repair or replace - at our option - all defective products/parts subject
to the following provisions:
• Defective products/parts have not been altered or repaired by other than an Earthquake
factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged
by improper line voltage, used with incompatible products, or have its serial number or any part
of it altered, defaced or removed, or have been used in any way that is contrary to Earthquake's
written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused. Including but not limited
to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper use
of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap,
burnt speaker voice coil.
• Fading, deterioration of speaker components & finish due to improper exposure to elements.
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of
cleaning material.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled &
returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake service department at (510) 732-
1000 and request an RMA number (Return Material Authorization), items shipped without a valid
RMA number will be refused. Make sure you provide us with your complete/correct shipping
address, a valid phone number, and a brief description of the problem you are experiencing with the
product. In most cases, our technicians might be able to resolve the problem over the phone, thus
eliminating the need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective box(s) to minimize transport
damage. Shipper claims regarding items damaged in transit must be presented to carrier.
Earthquake Sound Corporation reserves the right to refuse product improperly packed. Original bill
of sale must accompany product returned for service. We encourage you to include with the
package a written description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc
Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for the cost of shipping
the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from
the five (5) years limited warranty policy must be resolved according to the laws & regulations of the
county of Alameda -California.
Thank you for choosing Earthquake Sound’s line of EQPXi equalizers for superior
enhancement of your mobile audio system. With proper installation and responsible listening, your
EQ(s) will give you years of near perfect sound reproduction. We strongly recommend you to have
your new EQ(s) installed by an authorized Earthquake Sound dealer: Installation professionals
employed by your dealer have the correct tools and knowledge to install your product neatly and
successfully. Also, when your new products are installed by an authorized dealer, your product will
include a FIVE YEAR LIMITED WARRANTY.
If you choose to perform your own installation, your warranty will be subject to limitations. Dealer
policies on handling warranty requests may vary from one dealer to the next. Please read the
warranty information in its entirety and use good judgment when making these vital decisions.
Regarding Your Warranty:
Five (5) year limited warranty:
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products be free from defects in material and workmanship under normal and proper use for a
period of five (5) years from the date of purchase (as shown on the original bill of sale with serial
number affixed/written on it). The five (5) year warranty period is valid only if an authorized
Earthquake dealer properly installs the product and the warranty registration card is properly
filled out and sent to Earthquake Sound Corporation. If a non-authorized party installs the
product a ninety (90) day warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
• First year: Earthquake pays for labor, parts, and ground freight (only in US mainland, not
including Alaska and Hawaii).
• Second year: Earthquake pays for labor and parts only, customer must pay freight both ways.
• Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts and
freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to
have no problem(s) will not be covered by the five (5) year limited warranty. Customer will be
charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to
customer.
Warranty and Guide Lines
Alternatively you may register your products online at
http://earthquakesound.com/form_reg.htm
Warranty Continued
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All specifications are subject to change without notice.
www.earthquakesound.com
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