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Commercial Audio Series Mixers
page 16
Operation Manual
Crown mixers are quality units that rarely require
servic ing. Before returning your unit for servicing, please
con tact Crown Technical Support to verify the need for
servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts inside.
Refer servicing to a qualifi ed technician.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The
form must be included with your product inside the box or
in a packing slip envelope securely attached to the outside
of the shipping carton. Do not send this form separately.
Warranty is only valid within the country in which the
product is purchased.
5.1 International and Canada Service
Service may be obtained from an authorized service
cen ter. (Contact your local Crown/Amcron representative
or our offi ce for a list of authorized service centers.) To
obtain service, simply present the bill of sale as proof of
purchase along with the defective unit to an authorized
service center. They will handle the necessary paperwork
and repair.
Remember to transport your unit in the original factory
pack.
5.2 US Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
5.2.1 Service at a US Service Center
This method usually saves the most time and effort.
Sim ply present your bill of sale along with the defective
unit to an authorized service center to obtain service. They
will handle the necessary paperwork and repair.
Remem ber to transport the unit in the original factory
pack. A list of authorized service centers in your area can
be obtained from Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.
5.2.2 Factory Service
Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the owner’s
responsibility to ensure that their product is ser viceable
prior to sending it to the factory. Serviceable product list
is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for
product being sent to the factory for repair. An SRA can be
completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please
call Crown’s Customer Service at 574.294.8200 or
800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to send ing
the unit. Or, if you prefer, you may prepay the cost of
shipping, and Crown will reimburse you. Send copies of
the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
5.2.3 Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
complete the SRA by going to www.crownau dio.
com/support/factserv.htm. If you do not have access
to our website, call 1.800.342.6939, exten sion 8205
and we’ll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number
on three sides of the box.
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.
5.2.4 Packing Instructions
Important: These instructions must be followed. If they
are not followed, Crown Audio, Inc. assumes no
respon sibility for damaged goods and/or accessories that
are sent with your unit.
1. Fill out and include the Crown Audio Factory Ser vice
Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords,
hard ware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsible for these items.
3. When shipping your Crown product, it is important
that it has adequate protection. We recommend you
use the original pack material when returning the
product for repair (Figure 9.1). If you do not have the
original box, please call Crown at 800.342.6939 or
574.294.8210 and order new pack material. (Do not
ship your unit in a wood or metal cabinet.)
4. If you provide your own shipping pack, the mini mum
recommended requirements for materials are as
follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows
for 2-inch solid Styrofoam on all six sides of unit or 3
inches of plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton
sealing tape.
c. Do not use light boxes or “peanuts”. Damage caused
by poor packaging will not be covered under
war ranty
Enclose the completed Crown Audio Factory Service
Information form (or securely attach it to the outside of
carton) and re-seal the shipping pack with a sturdy carton
sealing tape.
5.2.5 Estimate Approval
Approval of estimate must be given within 30 days after
being notifi ed by Crown Audio Inc. Units still in the
pos session of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.
5 Service
5.2.6 Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com
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