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Crestron SRD-ANT-1-PAK Antenna System
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
SRD-ANT-1-PAK Installation Troubleshooting
TROUBLE POSSIBLE
CAUSES
CORRECTIVE ACTION
With radio on and all antenna
cables connected at the radio,
check for 4 - 7 VDC at antenna
end of cable.
Short circuits or
discontinuities
With radio on and all antenna
cables connected at the radio,
check for AC voltage at antenna
end of cable; should be < 1
VAC. If AC voltage is found,
check for ground loops.
Ensure proper cable type and
length(s) per the illustration on
page 1.
No signal reception.
Radio display shows:
“Antenna
Disconnected”, or
“Acquiring Signal”
“Check Antenna” or
“No Signal”
Antenna is
connected
properly but
signal is too weak
for reception.
Refer to the instructions
supplied with the antenna to
ensure the antenna is pointed
accurately.
Limited reception or
channels available
for XM and/or
SIRIUS tuners.
Problem with
tuner card.
Ensure that the tuner card is
registered/activated.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron website
(www.crestron.com/onlinehelp
) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the SRD-ANT-1-PAK, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Installation Guide – DOC. 6721A Antenna System: SRD-ANT-1-PAK • 7