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SERVICE AND CARE ______________________________________
The chassis may be cleaned with a soft towel and Windex® (or a similar window cleaner).
Spray it on the cleaning cloth to moisten it, not on the component. Do not use solvents or harsh
chemicals as they may remove the labels from the chassis. The frequency and need of cleaning
will be governed by operating environmental conditions. Avoid letting the component become
dusty or wet. A ‘feather duster’ type cleaner will also work well for cleaning the component.
FACTORY SERVICE
Careful consideration has been given to the design of this product to keep maintenance problems
to a minimum. If problems arise, refer to the trouble-shooting guide at the end of this manual. If
the problem is not easily solved, we suggest that you contact our Customer Service Department
by phone at (919) 355-0010, 1–5 pm Eastern Standard Time, to describe your problem in detail.
Do not return the component to the factory without a Return Authorization Number (RA) from
the Customer Service Department.
Cary Audio Design assumes no responsibility if the transportation company refuses to pay a
damage claim due to your improper packing or lack of insurance should the unit be lost in
shipment. We strongly suggest using the original packing cartons for shipping any Cary Audio
Design component.
NON-WARRANTY REPAIRS
Cary Audio Design will provide repair service for its products charging on a time and expense
basis. At this time, the standard non warranty service bench fee is $125 with all parts used for
repair charged extra. This may change with time and is not a quote for service. Please call us at
919-355-0010 for more information about out of warranty service and repair fees.
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