Filter
Top Products
10
SERVICE AND CARE ________________________________________________
The chassis may be cleaned with a soft towel and Windex® or a similar window cleaner. Spray it on the
cleaning cloth to moisten it, not on the component. Do not use solvents or harsh chemicals to clean the
preamplifier. They may remove the labels from the chassis. The frequency and need of cleaning will be
governed by operating environmental conditions. Avoid letting the component become dusty or wet. A
‘feather duster’ type cleaner will also work well for cleaning the component.
Factory Service
Careful consideration has been given to the design of this product to keep maintenance problems to a
minimum. If problems arise, refer to the troubleshooting guide at the end of this manual. If the problem is
not easily solved, we suggest that you contact our Customer Service Department by phone at (919) 355-
0010, 1–5 pm Eastern Standard Time, to describe your problem in detail. DO NOT return the component
to the factory without a Return Authorization Number (RA) from the Customer Service Department.
Cary Audio Design assumes no responsibility if the transportation company refuses to pay a damage claim
due to your improper packing or lack of insurance should the unit be lost in shipment. We strongly
suggest using the original packing cartons for shipping any Cary Audio Design component.
Non-Warranty Repairs
Cary Audio Design will provide repair service for its products charging on a time and expense basis. At this
time, the standard non warranty service bench fee is $125 with all parts used for repair charged extra. This
may change with time and is not a quote for service. Please call us at 919-355-0010 for more information
about out of warranty service and repair fees.
WARNINGS
Make no attempt to put the CAD 500 MB or CAD 200 amplifier in service outside of the
cabinet - Contact with high voltages found inside the unit can be fatal! Completely remove AC
power plug from the wall and allow 30 minutes for the high voltage capacitors to discharge
through bleeder resistors before attempting to clean the inside of the amplifier.
CAUTIONS
Never remove/insert the AC plug when the unit is on or the AC power switch is in the “ON”
position. Obstruction of the top portion of the CAD 500 MB or CAD 200 power amplifier will
result in overheating.