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All Butler Audio products are manufactured using the finest parts and materials available.
Butler Audio Tube Driver Blue home audio amplifiers are warrantied against manufacturing
defects in material and workmanship for a period of five (5) year from the original date of
purchase, if purchased at an authorized Butler Audio retailer. The original purchaser must
complete a Butler Audio Warranty Registration Card including the purchase date and the
authorized Butler Audio Dealer name and address and mail it to Butler Audio Inc.,
Warranty Dept., PO Box 460572, Aurora, CO 80046-0572 within 14 days of purchase.
Otherwise they are covered by a 90-day warranty. This warranty is transferable IF the
secondary purchaser retains the original purchaser's sales receipt.
During the warranty period, Butler Audio will repair or replace (at its sole discretion)
without charge, (pending inspection of the product’s condition) valid defects in material and
workmanship. If an amplifier is determined to be defective within the first 90 days from the
original date of purchase, Butler Audio will replace the defective amplifier with another new
amplifier or with an amplifier we deem to be equivalent (over-the-counter exchange). After
the first 90 days and until the end of the five (5) year warranty period, Butler Audio will
repair or replace the amplifier (with an amplifier we deem to be equivalent) at our sole
discretion. Proof of purchase (slaes receipt) is required for all warranty requests.
This warranty does NOT cover the following :
a) Damage to any of the metalwork (i.e. heatsink, endplates, etc.)
b) Damage caused by abuse, misuse, accident, theft or any act of GOD
c) Damage caused by improper use or installation
d) Any cost or expense related to removal, re-installation or shipping
e) Service performed by anyone other than Butler Audio, Inc
f) Subsequent damage to other components
g) Any amplifier not purchased from an authorized Butler Audio retailer
h) Any amplifier purchased outside the USA. Amplifiers purchased in another country
are covered only by that country’s distributor and not by Butler Audio.
Any removal, alteration or tampering of the serial numbers or tampering with the inside of
the amplifier will result in voiding the warranty.
Butler Audio reserves the right to determine and make final judgment as to the cause(s) of
any defects. Any product determined to be free from defects will be returned, freight
collect.
No person is authorized by Butler Audio to assume any other liability in connection with the
sale of these products.
Return (RMA) Procedures
Product(s) determined to be defective require a Return Merchandise Authorization
number (RMA#) to be issued by Butler Audio prior to return. To receive an RMA#,
completely fill out the Butler Audio RMA form and fax it to the main office. Once received,
an RMA number (RMA#) will be issued and faxed back. Returns will NOT be accepted
without an RMA#. All returns must be packaged in their original box to prevent damage
during shipping and must include a copy of the RMA form. Restocking charges will apply for
any and all missing parts or repackaging materials. No credit invoices will be issued (repair
or exchange only). Please call, email or fax:
Butler AUDIO
Attn: Service Dept.
PO Box 460572 Aurora, CO 80046-0572
Ph: (303) 766-4504 • Fax: (303) 766-5032
Service Information and updates may be found at www.butleraudio.com
Returns must be sent prepaid via UPS/FedEx or similar carrier to facilitate any necessary tracking. The RMA
number issued must be clearly marked on the outside of the shipping box. Butler Audio assumes no responsibility for
damage incurred during shipping. A copy of the completed RMA form showing the assigned RMA#, signed by an
authorized Butler Audio representative and a copy of the original sales receipt must accompany all returns. All
returns are processed in the order they are received. Repaired unit(s) will be returned by the same shipping method
they were received in (i.e. Ground, Next Day Air, Second Day Air, etc.). If expedited return service is required or
requested, please contact your Butler Audio representative for details.