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Troubleshooting
Problem What to do
Your iPod does not dock
properly
• Make sure the dock insert is the proper fit for your iPod
(refer to “Getting it ready” on page 6).
• Remove your iPod from the dock and check for obstructions on the connectors in
the dock and on your iPod. Then reseat it in the dock.
No sound • Make sure the system is plugged in, your iPod is turned on, and a music track is
selected and playing.
• Press the Play/Pause button on the remote control.
• Increase the volume setting for the system.
• Remove your iPod from the dock, wait briefly, then reseat it. You may need
to do this a few times.
• Make sure your iPod is running compatible software
(refer to “To check for iPod compatibility” on page 7).
No sound and your iPod
is not charging
• Make sure the power cable is securely plugged in to a functioning wall outet
and with the symbol on the small connector matched to the one on the back
of the SoundDock
TM
system. Refer to Figure 4 on page 7.
• Make sure your iPod is firmly seated in the dock.
No sound after quickly
undocking or docking
your iPod
• Remove your iPod from the dock, wait for 5 seconds, and return it to the dock.
• Unplug the power cable for 1 minute, then plug it back in. This resets the system.
Your iPod does not respond
to the SoundDock remote
control buttons shown:
• Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this
a few times.
• Try the remote from a different location. If it works there, strong lighting or other
room conditions may be causing the problem.
• Make sure nothing blocks the infrared (IR) signal path from the remote to your
SoundDock system. Wipe off the small red lens on the front end of the remote.
• Check the remote control battery to make sure the + side is up as shown
in Figure 5 on page 9.
• Replace the remote control battery.
• Upgrade software on your iPod. For details, refer to “To check for iPod compatibil-
ity” on page 7.
Your SoundDock system
does not respond to its
remote commands or to the
+ and – volume buttons on
the front of the system
• Unplug the power cable for 1 minute, then plug it back in. This resets the system.
• Contact Bose
®
Customer Service about the problem.
01.SoundDock_ENG.fm Page 10 Friday, August 6, 2004 3:13 PM