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Troubleshooting
Problem What to do
No audio or audio in
one earcup only
• Ensure both ends of the audio cable
are firmly seated.
• Try a different audio device.
Distorted bass • Ensure both ear cushions are firmly
secured.
Mis-shaped cushion • The high-density earcup foam will
regain its shape after a few minutes in
a neutral position.
Microphone is not
picking-up sound
• Make sure that the headset plug is
securely connected to the head-
phone jack.
• Make sure the microphone is not
being blocked or covered.
The microphone is located on the
back of the Answer/End button.
Phone not respond-
ing to button presses
• Make sure that the headset plug is
securely connected to the head-
phone jack.
• For multi-press functions: Vary speed
of presses.
Apple product not
responding to remote
• Full controls may not be available for
some Apple products.
If any problem persists, contact Customer Service. See the
phone number for your area included in this guide.
AM346022_00_OG_AE2i.fm Page 6 Wednesday, February 23, 2011 4:03 PM