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English – 13
CARE AND MAINTENANCE
Remote control is
inconsistent or
does not work
• Check the battery to be sure it is installed properly or needs to be
replaced. See “Replacing the remote batteries” on page 14.
• Point the remote control at the device you want to control.
• Check that the remote button for the selected source flashes when you
press the volume button.
• Check that the power indicator on the speaker array flashes when you
press the remote volume or mute button.
• There may be more than one device code for your brand of device. Find
your device and brand in the Universal Device Codes book. Try program-
ming another code, then check the device for improved functionality.
Sound is distorted • Make sure all cable connections are secure on the speaker array, TV, and
other connected sources.
• Make sure the protective film has been removed from the speaker array
and the Acoustimass
®
module.
• If the speaker array is connected to a TV output labelled VARIABLE
(VAR), reduce the TV volume.
Sound is coming
from the TV
• Turn off your TV’s internal speakers.
• Turn the TV volume all the way down.
TV does not
respond to remote
commands
• Make sure the speaker array is not blocking the IR sensor on the TV.
Change the position of the TV and speaker array so that the IR sensor is
not blocked.
• For details on the location of the TV’s IR sensor, refer to the owner’s
guide that came with your TV.
Picture is blurry
when viewing 3D
content
• Make sure your 3D glasses are tuned on.
• If the problem persists, make sure the speaker array is not blocking the
IR sensor on the TV. Change the position of the TV and speaker array so
that the IR sensor is not blocked.
• For details on the location of the TV’s IR sensor, refer to the owner’s
guide that came with your TV.
Intermittent bass • Check that the status indicator on the Acoustimass module is orange
and not blinking.
• If the speaker array status indicator is blinking orange:
• Check that the Acoustimass module is plugged into a live AC wall
outlet and the status indicator is glowing orange.
• Perform the pairing procedure. See “Pairing the Acoustimass
®
module with the speaker array” on page 14.
• Try moving any possible sources of wireless interference, such as a
wireless computer network router, another wireless device, or a
microwave oven, further away from the CineMate
®
system.
Too much or too
little bass
• Adjust the bass level using the bass control on the Acoustimass module.
Refer to “Adjusting the bass level” on page 6.
Red status
indicator
• System error. Call Bose Customer Service.
Problem What to do
HersheyOperation.book Page 13 Thursday, March 31, 2011 11:16 AM