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CARE AND MAINTENANCE
Troubleshooting
Problem What to do
TV base is too
large to place on
the system
• Place the sound system in another location such as on an open shelf
under the TV.
• If possible mount your TV on the wall above the sound system.
No sound • Make sure the sound system is turned on and the power indicator is
on (solid green).
• Make sure the sound system is not muted.
• Increase the volume.
• Make sure the audio cable connection is correct and secure on the
sound system and the TV.
• Make sure the TV is on and set to the correct input.
• If you are using a digital audio connection, check that the TV’s digital
audio output is enabled. See your TV owner’s guide for information.
• If a digital audio connection is not possible, use an analog stereo audio
connection.
• If the sound system is connected to a TV output labelled VARIABLE
(VAR), make sure the TV’s internal speakers are turned off, the TV
volume is turned up, and the TV is not muted.
Sound but no
picture, or sound
and picture do not
match
• Make sure the TV is turned on.
• Make sure that the audio output on the TV is connected to the audio
input on the sound system.
Remote control is
inconsistent or
does not work
• Check the battery to be sure it is installed properly or if it needs to be
replaced. See “Replacing the remote battery” on page 14.
• Point the remote control at the sound system when you press a button.
• Check that the power indicator on the sound system flashes when you
press the remote volume or mute button.
Sound is distorted • Make sure cable connections are secure on the sound system and TV.
• If the sound system is connected to a TV output labelled VARIABLE
(VAR), reduce the TV volume.
Sound is coming
from the TV
• Turn off your TV’s internal speakers.
• Turn the TV volume all the way down.
Red power
indicator
• System error. Call Bose Customer Service.
Cinnamon_OG.book Page 13 Tuesday, January 17, 2012 9:57 AM