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JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
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PlantronicsC620
8.1. Install Plantronics Unified Runtime Engine
The Plantronics Unified Runtime Engine enables the Plantronics Blackwire C620 Headset to
answer and end calls using the call control button on the headset. The following describes the
steps to install the Plantronics software.
Log into an account that is a member of the Administrators group.
Insert the Plantronics CD-ROM and execute setup.exe. This is a bootstrap application
which will download the latest version of the software from the Plantronics website. An
internet connection is required.
When prompted for the Setup Type, select Typical. This will install the Unified Runtime
Engine, Control Panel, Update Manager and connectivity for all supported softphone
applications.
Follow the on-screen instructions to install the software.
9. General Test Approach and Test Results
All test cases were performed manually. The following features were verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing calls to internal extensions to verify that the playback volume and recording level
were good.
Placing calls to the PSTN to verify that the playback volume and recording level were
good.
Answering and ending calls using the call control button on the headset.
Using the volume control buttons on the Plantronics Blackwire C620 Headset to adjust
the playback volume.
Using the mute control button on the Plantronics Blackwire C620 Headset to mute and
un-mute the recording level.
For the serviceability testing, the Plantronics Blackwire C620 Headsets were disconnected and
reconnected to verify proper operation. Avaya IP Softphone, Avaya IP Agent and Avaya one-X
Communicator were also restarted for the same purpose. The desktop PCs were also rebooted to
verify that the Plantronics Unified Runtime Engine process starts automatically when the PC
comes back into service.
All test cases passed successfully.