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Troubleshooting
If you see this on the screen: Try this:
Updating •Your Satellite Radio is being updated with the
latest encryption code. Wait until the update is
done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens:
•Try this:
You do not receive all the
channels to which you subscribed
•If you have not yet activated your service, refer
to the Activation section in the User Guide
which accompanied your Satellite Radio.
No audio •Check all cables between your Satellite Radio
and your stereo system or powered speakers for
a firm and secure connection.
•Ensure you have selected the proper input
source on your stereo system, or try another
source.
•Increase the audio level of the Radio. Refer to
the User Guide which accompanied your Radio
for instructions.
Audio sounds too soft •Raise the volume of your stereo system or
powered speakers, or increase the audio level
of your Satellite Radio until the sound quality
improves. Refer to the User Guide which
accompanied your Radio for instructions.