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DISTRIBUTION AMPLIFIERS
8
TROUBLESHOOTING GUIDE 10
• Please make sure that the input amplitude
video analog signal is less than 3V p-p, and the
audio voltage level is less than 10V p-p.
• Make sure to use the correct power cable with
the appropriate connector for the country in
which it is being used.
• If the image quality is poor, please make sure
that the proper quality of cables is used. Make
sure that the cables used for input and output
are coaxial-type with matched impedance. Also,
make sure that the pins of the connector are in
good condition and the cable connector fits
snugly into unit’s female connector. We
recommend an Altinex made cable for best
results.
• If a problem arises after continuous usage at
higher voltage, higher temperature, and higher
humidity or at other extreme environmental
conditions, please correct the problem.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products shall be returned to
the company with transportation charges pre-paid
within 2 years (90 days for cables) from date of
shipment to the purchaser. The warranty is
expressly instead of all other warranties
expressed or implied. Altinex neither assumes nor
authorizes any other person to assume for it any
other liability in connection with the sale of the
products. This warranty shall not apply to any
product that has been repaired or altered outside
of company’s factory in any way so as, in its
judgment, to affect its stability or reliability, or that
has been subject to misuse, negligence or
accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive the
products that you have ordered and that this
product fulfills your need. In the unlikely event,
that an Altinex product needs to be returned
please follow the policy below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers. Products
must be returned in an unopened package.
If the product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will also apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay
in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778