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8
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TROUBLESHOOTING GUIDE 10
We have carefully tested and have found no
problems in the supplied DA1912SX unit; however,
we would like to offer the following suggestions:
• Please make sure that the input amplitude
levels are as follows:
1. Analog signal less than 1.5V.
2. Sync signal less than 0.3V.
• Please use Altinex supplied external Power
Supply/AC Adapter (9V, 500mA) only.
• Please check the settings of Sync Level, Video
Level, and Input Termination Switches.
• Please make sure that a high quality of cables
is used. We recommend Altinex made cables
for best results.
• If the problem shows up after continuous
usage at higher voltage, higher temperature,
higher humidity, or at other extreme
environmental conditions, please correct the
problem.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection
with the sale of the products. This warranty shall
not apply to any product that shall have been
repaired or altered outside of company’s factory in
any way so as, in its judgment, to affect its
stability or reliability, or that has been subject to
misuse, negligence, or accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive the
products that you have ordered and that this
product meets your expectations. In the unlikely
event, that an Altinex product needs to be
returned please follow the policies below:
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers. Products
must be returned in an unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay
in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088
Fax: 714-990-5778