Filter
Top Products
12
SONANCE MERLOT
®
MR/SSMR
Technical Assistance and Service
IIff
yyoouu
hhaavvee
aannyy
qquueessttiioonnss
aabboouutt
tthhee
ooppeerraattiioonn
oorr
iinnssttaallllaattiioonn
ooff
tthhiiss
pprroodduucctt,,
pplleeaassee
ccaallll
oouurr
TTeecchhnniiccaall
AAssssiissttaannccee
DDeeppaarrttmmeenntt
oonn
aannyy
bbuussiinneessss
ddaayy
aatt
((880000))
558822-00777722
oorr
((994499))
449922-77777777;;
ffrroomm
77 aa..mm..
ttoo
55 pp..mm..,,
PPSSTT..
If your speakers should need repair or service, contact your Sonance Authorized Dealer for help, or use the following
procedure:
1. Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer
where you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing.
If applicable, they will issue a Return Authorization Number.
IIMMPPOORRTTAANNTT::
YYOOUU
MMUUSSTT
HHAAVVEE
PPRRIIOORR
AAUUTTHHOORRIIZZAATTIIOONN
TTOO
RREETTUURRNN
YYOOUURR
SSPPEEAAKKEERR
TTOO
SSOONNAANNCCEE!!
3. If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you
can obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional
outer “overcarton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill
of sale inside the package.
4. Contact a package delivery company such as United Parcel Service or Federal Express to arrange prepaid (not collect)
shipping. Do not use the U.S. Postal Service.
IIMMPPOORRTTAANNTT::
FFrreeiigghhtt
ccoolllleecctt
sshhiippmmeennttss
wwiillll
bbee
rreeffuusseedd..
55.. WWrr iittee tthhee RReettuurrnn AAuutt hhoorrii zz aattiioonn NN uummbbeerr oo nn tthhee oo uuttssii ddee oo ff tthhee ss hhii ppppii nngg ccaarrttoonn..
6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531