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SMS messages — frequently asked questions
• Why can’t I send SMS messages?
• Can I verify that my SMS message has
reached its recipients?
• How do I display more items in an SMS
message thread?
• Can I set how SMS messages display?
• Can I remove the prompt that appears before
I delete messages?
• Why were some of my messages deleted
from the handheld?
• Why aren’t all of the SMS options described
appearing on my handheld?
• What are the Validity Period, Sent As, and
Network to Send Over fields in the SMS
options?
• How do I change how long messages remain
in the messages list?
Why can’t I send SMS messages?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you send a message and you are not in an area
of sufficient wireless coverage, the handheld
sends the message when you return to an area of
sufficient wireless coverage.
Verify that fixed dialing number mode is not
enabled. To disable FDN mode, in the phone
options, click FDN Phone List. Click the
trackwheel. Click Disable FDN mode.
If you still cannot send SMS messages, verify that
your plan supports sending and receiving SMS
messages. For more information, contact your
service provider.
Can I verify that my SMS message
has reached its recipients?
Yes. In the handheld options, click SMS. Set the
Delivery Reports field to On.
When your SMS message reaches its recipient, a D
appears beside the check mark in the messages
list.
How do I display more items in an
SMS message thread?
In the handheld options, click SMS. In the Number
of Previous Items field, set how many previous
SMS messages from the thread should appear.
Note:
If, in the handheld options on the SMS screen, you
have set the SMS View field to Conversational, all
of the messages in the thread display by default.
Can I set how SMS messages
display?
Yes. In the handheld options, click SMS.
If you want SMS messages within a thread to
display as separate entries in the message list, set
the Message List option to Show all.
If you want to change the format of SMS
messages so that you can type a response in the
same screen that you view the message, set the
SMS View field to Conversational.