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Phone — frequently asked questions
• Why can I not make calls?
• Why am I no longer receiving calls?
• How do I hide my handheld phone number
from a contact when making a call?
• Can I use the phone when the handheld or
keyboard is locked?
• How do I format conference call numbers in
my messages?
• Can I block calls?
• Can I use call forwarding?
• How do I edit the phone number to which
my calls are forwarded?
• Can I use call waiting?
• Can I use FDN mode on my handheld?
• Can I use a TTY device with my handheld?
• Can I set the phone to display frequently
called numbers?
• How do I stop my handheld from answering
or ending calls automatically?
• Can I change how my phone number
appears in the phone?
Why can I not make calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you still cannot make calls, verify that fixed
dialing number mode is not enabled. To disable
FDN mode, in the phone options, click FDN Phone
List. Click the trackwheel. Click Disable FDN mode.
Why am I no longer receiving calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you still cannot receive calls, verify that call
blocking or call forwarding is not enabled.
How do I hide my handheld phone
number from a contact when making
a call?
In the phone options, click General Options. Set
the Restrict My Identity field to Yes.
Can I use the phone when the
handheld or keyboard is locked?
If you receive a call when the keyboard is locked,
the keyboard unlocks when you answer the call.
If you receive a call when the handheld is
password-locked, you can answer the call, but your
handheld remains password-locked during the
call. You can perform regular phone actions, such
as mute and hold. When you end the call, the
handheld remains password-locked.
How do I format conference call
numbers in my messages?
You can format conference call numbers as links in
your messages so that recipients can join your
conference call quickly.
In your message, type the main bridge number.
Perform one of the following actions:
• Type X and add the access code as an
extension.