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Q A VERSION OF THE GN9350e AND GN9330e USB IS LABELED
“MS OC” – WHAT IS THAT?
A These wireless headsets are certified to work with the
Microsoft Office Communicator, which uses a different USB
command set than other soft phones.
Q CAN I USE A GN9300e MS OC PRODUCT WITH A DIFFERENT
SOFTPHONE (SUCH AS SKYPE, CISCO ETC.)?
A It will work – but you will lose the ability of remote taking
and ending calls (=“RCC”, Remote Call Control), as the
command set for Skype (and other softphones) is different
than for MS OC.
Q CAN I USE A GN9350e OR GN9300e USB (STANDARD VERSION)
PRODUCT WITH A MS OC?
A It will also work – but you again will lose the ability of
remote taking and ending calls (= “RCC”), as the standard
version contains a different USB command set than required
for MS OC.
Q DOES MY SOFTPHONE SUPPORT THE RCC FUNCTIONALITY
FROM GN9300e?
A Please refer to the compatibility matrix at www.jabra.com
Q MY SOFTPHONE IS NOT LISTED IN THE COMPATIBILITY
MATRIX AT WWW.JABRA.COM – DOES THIS MEANS THAT
I CANNOT USE MY GN9350e OR GN9330e USB WITH THIS
SOFTPHONE?
A It means, that your softphone does not give you the RCC
functionality. You will have to take/end calls on your PC,
as the softphone is not able to interpret the button
functionality on the headset.
SECTION 3
3.3: SOFTPHONES/USB
FAQ
9300e SERIES
FreQuently Asked Questions
Jabra GN9330e USB