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TROUBLEShOOTINg gUIDE
SYMPTOM CAUSE SOLUTION
Unit does not function when Main
Power Switch
0
is pushed
No AC Power • Make certain AC power cord is plugged into a live outlet •
Check to see if outlet is switch controlled •
Display lights, but no sound or
picture
Intermittent input connections •
Mute is on •
Volume control is down •
Make certain that all input and speaker connections are secure •
Press Mute button •
Q
Turn up volume control •
No sound from any speaker;
Protect Warning in Display
Amplifier is in protection mode due to •
possible short
Amplifier is in protection mode due to •
internal problems
Check speaker-wire connections for shorts at receiver and speaker •
ends
Contact your local Harman Kardon service depot •
No sound from surround or center
speakers
Incorrect surround mode •
Input is mono •
Incorrect configuration •
Stereo or Mono program material •
Select a mode other than Stereo •
There is no surround information from mono sources (except with •
Theater and Hall surround modes)
Check speaker mode configuration •
Some surround modes may not create rear-channel information from •
nonencoded programs
Unit does not respond to remote
commands
Weak batteries in remote •
Wrong device selected •
Remote sensor •
N
is obscured
Change remote batteries •
Press the AVR Selector •
W
Make certain front-panel sensor is visible to remote or connect •
remote sensor
Intermittent buzzing in tuner Local interference • Move unit or antenna away from computers, fluorescent lights, •
motors or other electrical appliances
Letters flash in the Channel
Indicator Display
D
and Digital
Audio stops
Digital audio feed paused • Resume play for DVD/Blu-ray •
Check that Digital Signal is fed to the Digital Input selected •
No picture or on-screen
information on the TV screen
AVR Resolution to Display is not correct, too •
high or too low.
Select correct Resolution as described on page 19 "Resolution To •
Display"
Processor Reset
In the rare case where the unit’s operation or the displays seem abnormal,
the cause may involve the erratic operation of the system’s memory or
microprocessor.
To correct this problem, first unplug the unit from the AC wall outlet and wait
at least three minutes. After the pause, reconnect the AC power cord and
check the unit’s operation. If the system still malfunctions, a system reset may
clear the problem.
To clear the AVR’s entire system memory including tuner presets, output
level settings, delay times and speaker configuration data, first put the unit
in Standby by pressing the System Power Control button
1
. Next press and
hold the OK button
5
for five seconds.
The unit will turn on automatically and show the word RESET in the Display
for a few seconds. Then it reverts to normal ON status. Note that once you
have cleared the memory in this manner, it is necessary to re- establish all
system configuration settings and tuner presets.
NOTE
: Resetting the processor will erase any configuration settings you have
made for speakers, output levels, surround modes, digital input assignments
as well as the tuner presets. After a reset the unit will be returned to the
factory presets, and all settings for these items must be reentered.
If the system is still operating incorrectly, there may have been an electronic
discharge or severe AC line interference that has corrupted the memory or
microprocessor.
If these steps do not solve the problem, consult an authorized Harman Kardon
service depot.