Filter
Top Products
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
2 of 16
PlantronicsC420
1. Introduction
These Application Notes describe the configuration steps required for Plantronics Blackwire
C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and
Avaya Aura™ Communication Manager. The Blackwire C420 Headset lets professionals enjoy
clear PC audio. The Blackwire C420 Headset employs simple plug-and-play USB connectivity
to the PC.
1.1. Interoperability Compliance Testing
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya
one-X Communicator using Plantronics Blackwire C420 Headsets and verifying good talk path
in both directions. The type of calls made included calls to voicemail, to internal extensions and
to the PSTN.
The serviceability testing focused on verifying the usability of Plantronics Blackwire C420
Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the
Headsets and rebooting the PC.
1.2. Support
For technical support and information on Plantronics headsets, contact Plantronics at:
Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)
Website: http://www.plantronics.com/north_america/en_US/support/