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Troubleshooting
Symptom Possible Problem Solution
iPhone or iPod doesn’t
respond to the speaker
system
iPhone or iPod is not installed properly Remove your iPhone or iPod from the dock and check for obstructions on
the connectors in the dock and on your iPhone or iPod. Then reseat it in the
dock and slide the guard down to protect it.
Your iPhone or iPod software is too old
Upgrade software on your iPhone or iPod. For details visit
www.apple.com/ipod/download.
iPhone or iPod is locked up Please make sure your iPhone or iPod is working properly before docking into
the unit. Please refer to your iPhone or iPod manual for details.
Using 1st- or 2nd-generation iPod, iPod
shuffle or other devices
Your speaker system cannot control those iPods or other devices.
iPhone or iPod didn’t charge
iPhone or iPod is not installed properly Remove your iPhone or iPod from the dock and check for obstructions on the
connectors in the dock and on your iPhone or iPod. Then reseat it in the dock
and slide the guard down to protect it.
iPhone or iPod is locked up Please make sure your iPhone or iPod is working properly before docking into
the unit. Please refer to your iPhone or iPod manual for details.
AC adapter isn’t plugged into a wall outlet,
or the connector is not plugged into the
power supply jack on the back of the
speaker system
Plug the AC adapter into a wall outlet and plug the connector into the supply
jack on the speaker system. The iPhone or iPod will not charge when the
speaker system is operating on batteries.