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TROUBLESHOOTING NOTES
If you experience problems with the MVP-831E
Receiver, try some of the suggestions listed below
before calling the Factory Technicians.
RECEIVER APPEARS DEAD; THERE IS NO
RESPONSE WHEN TRANSMITTER BUTTONS ARE
PUSHED.
Check the power connections to the receiver.
There must be at least 20 VAC at the receiver power
connections. (If a 24V system).
Review the code switch and the selector switch
settings then reprogram the receiver..
Try a different code switch setting.
Check the antenna installation.
Wait one minute for the receiver to “warm-up”.
Check battery in transmitter.
RECEIVER “CLICKS” WHEN ANY TRANSMITTER
BUTTON IS PUSHED, BUT NOTHING ELSE HAPPENS.
Check the wire & connections in the STOP circuit.
Refer to Figure 3.
Check the OPEN & CLOSE connections.
The wire gage may be too small for the number of
wall stations used.
Check the power to the door operator.
Check the door operator’s control voltage.
SHORT DISTANCE OR INTERMITTENT OPERATION.
Relocate the antenna with a coaxial cable.
Metal objects too close to receiver, move to a better
location.
External interference (such as radio towers).
Change to a different frequency.
Stuck transmitter in building.
Change code switches from factory settings.
Check battery in transmitter.
ONE RECEIVER WORKS BUT THE OTHER IS DEAD.
Relocate the antennas.
Receivers too close together (cross-talking); move to
different locations.
Check code switch settings.
SOME THINGS TO REMEMBER:
Range is dependent on the installation, type of
building, type of door and the location of the
transmitter. When these conditions change so will
the distance.
Any transmitter can interfere with operation. These
include cell phones, cordless phones, wireless
systems and CB and mobile transmitters. Other
sources of interference include computer equipment,
industrial equipment, electric motors, fluorescent
lights, etc. The list is endless.
Do not lengthen or shorten the receiver antenna. It
is set to an optimal length based on the frequency of
operation.
If the antenna is blocked or shielded (such as a car
traveling through a tunnel) the distance will
decrease.
Always change the Factory set codes.
Manufacturer’s Limited Warranty
Allstar warrants its radio controls to be free from defect in material and workmanship for a period of one (1) year from
the date of purchase. To obtain service, contact your dealer.
To obtain service under this warranty the buyer must obtain authorization instructions for the return of any goods from
Allstar before returning the goods. The goods must be returned with complete identification, with copy of proof-of-
purchase, freight prepaid and in accordance with Allstar’s instructions or they will not be accepted. In no event will
Allstar be responsible for goods returned without proper authorization or identification.
Goods returned to Allstar for warranty repair within the warranty period, which upon receipt by Allstar are confirmed to
be defective and covered by this limited warranty, will be repaired or replaced at Allstar’s sole option, at no cost and
returned pre-paid. Defective parts will be repaired or replaced with new or factory rebuilt parts at Allstar’s sole option.
This limited warranty does not cover non-defect damage, damage caused by unreasonable use, damage caused by
improper installation or care, vandalism or lightning, fire or excessive heat, flood or other acts of God (including, but not
limited to misuse, abuse or alterations, failure to provide reasonable and necessary maintenance), labor charges for
dismantling or reinstalling a repaired or replaced unit, or replacement batteries.
These warranties are in lieu of all other warranties, either expressed or implied. All implied warranties of
merchantability and/or fitness for a particular purpose are hereby disclaimed and excluded. Under no circumstances
shall Allstar be liable for consequential, incidental or special damages arising in connection with the use or inability to
use this product. In no event shall Allstar’s liability for breach of warranty, breach of contract, negligence or strict
liability exceed the cost of the product covered hereby. No person is authorized to assume for Allstar any other liability
in connection with the sale of this product.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Warranty
effective after March 1, 2004.
For Information: Phone 610-873-6900 World Wide Web: info@allstarcorp.com
DOC. 112049 REV A
Page 4 of 4
DOC. 112049 REV A
MVP-831E COMMERCIAL
RECEIVER INSTRUCTIONS
READ THIS MANUAL CAREFULLY
BEFORE BEGINNING INSTALLATION
Allstar MVP-831E Commercial Receivers are designed to work with most commercial door operators.
Programming the receiver to accept the transmitter signal is a matter of pushing the “LEARN” button on the
receiver body and activating the transmitter. The MVP-831E is connected to the commercial operator in the
same manner as a 3-button station and provides full open, close, and stop functionality via radio control. The
receiver is powered from the operator’s 24 VAC transformer. The antenna is removable and may be relocated
(using coaxial cable, not included) for better RF reception.
•ALLSTAR MVP-831E RECEIVERS ARE
INTENDED FOR USE WITH COMMERCIAL
DOOR OPERATORS ONLY. DO NOT USE FOR
ANY OTHER PURPOSE. DO NOT MODIFY IN
ANY MANNER.
•CHECK LOCAL BUILDING AND ELECTRICAL
CODES FOR MANDATORY INSTALLATION
AND WIRING REQUIREMENTS.
•CONNECT POWER CORDS ONLY TO A
PROPERLY GROUNDED OUTLET. IF
PERMANENT WIRING IS REQUIRED BY
CODES, DISCONNECT POWER AT FUSE BOX
OR CIRCUIT BREAKER BEFORE
ATTEMPTING ANY WIRING CONNECTIONS.
•DO NOT WEAR RINGS, WATCHES OR LOOSE
CLOTHING WHILE INSTALLING OR
SERVICING GARAGE DOOR OPENERS.
WEAR SAFETY GOGGLES OR OTHER
PROTECTIVE EYEWEAR.
•AN UNBALANCED DOOR OR ONE THAT
STICKS OR BINDS MAY CAUSE INJURY OR
DEATH. ENSURE DOOR IS PROPERLY
BALANCED AND ELIMINATE ANY STICKING
OR BINDING.
•YOUR GARAGE DOOR IS A LARGE MOVING
OBJECT. THE SPRINGS, PULLEYS, CABLES
AND MOUNTING HARDWARE UTILIZED TO
BALANCE ITS OPERATION ARE UNDER
EXTREME TENSION AT ALL TIMES AND CAN
CAUSE SERIOUS PERSONAL INJURY, EVEN
DEATH, IF DISTURBED. ONLY A QUALIFIED
SERVICE PERSON SHOULD MOVE, LOOSEN
OR ADJUST DOOR SPRINGS OR HARDWARE.
•LOCATE CONTROL PUSHBUTTONS WITHIN
SIGHT OF THE DOOR AND AWAY FROM THE
MOVING PARTS OF THE DOOR. INSTALL
ENTRAPMENT WARNING LABEL NEXT TO
THE CONTROL PUSHBUTTON IN A
PROMINENT LOCATION.
•REMOVE ALL ROPES AND REMOVE OR
MAKE INOPERATIVE ALL LOCKS
CONNECTED TO THE GARAGE DOOR.
•THE IMPORTANT SAFEGUARDS AND
INSTRUCTIONS IN THIS MANUAL CANNOT
COVER ALL POSSIBLE CONDITIONS AND
SITUATIONS. IT MUST BE UNDERSTOOD
THAT COMMON SENSE AND CAUTION MUST
BE EXERCISED BY THE PERSON(S)
INSTALLING, MAINTAINING AND
OPERATING THIS EQUIPMENT.
INSTALLER: Leave this manual with your customer upon completion of the installation.
WARNING
TO REDUCE THE RISK OF SEVERE INJURY OR DEATH:
READ AND FOLLOW ALL INSTALLATION INSTRUCTIONS!
IMPORTANT INSTALLATION NOTES
Page 1 of 4
PRODUCT FEATURES
DO NOT USE RADIO CONTROLS ON COMMERCIAL DOOR
OPERATORS UNLESS PROPER ENTRAPMENT PROTECTION
DEVICES ARE INSTALLED. CONSULT THE MANUFACTURER OF
YOUR OPERATOR FOR MORE DETAILS.
WARNING