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Service information
Before returning your amplifier for service, please check the following:
SOUND CUTS OUT FOR NO REASON
If the temperature of the internal heatsink rises above a safe level, then
a thermal cutout inside the amplifier will operate.
The power indicator on the front panel flashes and the protection
system temporarily removes the power to the speakers. The system
resets itself as the heatsink cools down.
Note that because of the high output voltage from a CD player, it is
possible to drive the P35/P1 at full power even though the C30 volume
is not set at maximum.
AMPLIFIER DOES NOT SWITCH BACK ON
The C30, P35 and P1 amplifiers have a protection mechanism which is
activated if you switch the unit on immediately after turning it off. If this
mechanism activates, wait 30 seconds then try again.
WORLDWIDE GUARANTEE
This entitles you to have the unit repaired free of charge, during the
first two years after purchase, at any authorised Arcam distributor
provided that it was originally purchased from an authorised Arcam
dealer or distributor. The manufacturer can take no responsibility for
defects arising from accident, misuse, abuse, wear and tear, neglect or
through unauthorised adjustment and/or repair, neither can they accept
responsibility for damage or loss occurring during transit to or from the
person claiming under the guarantee.
The warranty covers:
Parts and labour costs for two years from the purchase date. After two
years you must pay for both parts and labour costs. The warranty
does not cover transportation costs at any time.
CLAIMS UNDER GUARANTEE
This equipment should be packed in the original packing and returned
to the dealer from whom it was purchased, or failing this, directly to the
Arcam distributor in the country of residence. It should be sent carriage
prepaid by a reputable carrier -– NOT by post. No responsibility can
be accepted for the unit whilst in transit to the dealer or distributor
and customers are therefore advised to insure the unit against loss or
damage whilst in transit.
For further details contact Arcam at:
Arcam Customer Support Department,
Pembroke Avenue, Waterbeach, CAMBRIDGE, CB5 9QR, England
Telephone: +44 (0)1223 203200
Fax: +44 (0)1223 863384
Email: support@arcam.co.uk
PROBLEMS?
Always contact your dealer in the first instance.
If your dealer is unable to answer any query regarding this or any
other Arcam product please contact Arcam Customer Support on
+44 (0) 1223 203200 or write to us at the above address and we will
do our best to help you.
ON-LINE REGISTRATION
You can register your Arcam product on-line at:
www.arcam.co.uk
Guarantee